This policy sets out the circumstances in which an order placed with BLUE SEA SOLUTION SDN. BHD 202601022413 (1684510-A) may be cancelled, and what you should expect once a cancellation has been approved.
1. When you can cancel
Within 24 hours of purchase: an order may be cancelled for a full refund.
Beyond that window: once 24 hours have passed, cancellation may no longer be possible if the order has already been processed or shipped.
2. How to request a cancellation
Where you wish to cancel within the window described above, the following steps apply.
Contact our customer service team as soon as possible, quoting your order number.
Our support team will verify the status of your order and confirm whether it remains eligible for cancellation.
3. How a refund is processed
Once a cancellation has been approved, the following applies.
The refund is issued to the original payment method used for the purchase.
You should allow 7–14 business days for the refund to be processed and to appear in your account.
Should any question arise concerning a cancellation, our team is ready to help:
📧 Email: blueseasolution@outlook.com
🏢 Address: NO 50A, JALAN BELADAU 20, TAMAN PUTERI WANGSA, 81800 ULU TIRAM JOHOR
🌐 Website: https://blueseasolution.com/contact-us/