This policy sets out the circumstances in which BLUE SEA SOLUTION SDN. BHD 202601022413 (1684510-A) will accept a return, refund, or exchange, and what we require from you in order to process one.
1. When a return or refund applies
As a general rule, items sold are not exchangeable or refundable, and this policy exists to describe the narrow exceptions to that rule rather than to expand it. A request will only be considered where one of the following applies:
The wrong item was sent to you.
The item received does not match the specifications, description, features, or information advertised on our website.
The item received was spoiled, damaged, or defective upon delivery.
Delivery exceeded the timeline stated in our Shipping Policy.
2. What you must provide
Because a claim of this kind must be capable of verification, we ask that you support it with the following evidence before we can act on it:
A clear, continuous unboxing video that shows the parcel unopened, together with the shipping label, packaging, and the item itself.
Where relevant to the fault claimed, a video showing the first use of the item.
Photographs, order details, or such other supporting documents as we may reasonably request.
3. How and when to make a request
Send your request to our customer support team at blueseasolution@outlook.com within 24 hours of receiving the item.
Include the evidence described above with your request.
A request made after the 24-hour period has elapsed, or one made without the required evidence, will not be accepted.
Should any question arise regarding a return, refund, or exchange, our team is ready to help:
📧 Email: blueseasolution@outlook.com
🏢 Address: NO 50A, JALAN BELADAU 20, TAMAN PUTERI WANGSA, 81800 ULU TIRAM JOHOR
🌐 Website: https://blueseasolution.com/contact-us/